Privacy Policy

Introduction

Sawa ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Sawa platform. Please read this policy carefully. By using Sawa, you consent to the practices described herein.

Information We Collect

We collect information you provide directly and information generated through your use of the platform:

Account Information: Name, email address, password, and profile details when you register.
Organization Information: For NGOs and businesses — organization name, registration details, contact information, and verification documents.
Transaction Data: Records of donations, volunteer applications, and event registrations you make through the platform.
Communications: Messages or feedback you send us directly.
Usage Data: Information about how you interact with Sawa, including pages visited, features used, and time spent on the platform.
Device Information: IP address, browser type, operating system, and device identifiers.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Sawa platform.
Process donations and volunteer applications.
Send you transactional communications such as confirmations and receipts.
Send you updates about initiatives, events, and opportunities you follow or might be interested in (you may opt out at any time).
Verify organization identities and prevent fraud.
Analyze usage patterns to improve the platform.
Comply with legal obligations and enforce our terms of service.

Sharing Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

With Organizations: When you donate, volunteer, or register for an event, relevant information is shared with the hosting organization to facilitate the activity.
Service Providers: With trusted third parties who assist us in operating the platform (e.g., payment processors, hosting providers), under strict confidentiality obligations.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to certain exceptions.
Portability: Request transfer of your data in a machine-readable format.
Objection: Object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us at legal@sawatogether.com.

Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar tracking technologies to enhance your experience on Sawa. For detailed information, please review our Cookies Policy.

Children's Privacy

Sawa is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and revising the date above. Continued use of Sawa after any changes constitutes your acceptance of the revised policy.

Contact Us

For privacy-related questions or to exercise your rights, contact us at legal@sawatogether.com.